Terms and conditions

Delivery conditions

Complaints procedure and Payment Security

The European Cultural Academy will provide classes according to the programme and organise visits to relevant venues such as museums and exhibition spaces. We will use our best endeavours to deliver the programme as it is planned. In exceptional circumstances, we may consider it appropriate to cancel or significantly change the programme. We will endeavour to resolve any issues, concerns or complaints which you bring to our attention as efficiently and thoroughly, as is possible in the circumstances. If a course does not reach the minimum number of students expected, European Cultural Academy reserves the right to change the course dates.

Complaints procedure
Students (including upcoming and former students) are to lodge their complaint in writing with the ECA team member Alexandra Laqueur at study@europeanculturalacademy.com. Complaints are always treated confidentially. In principle, a complaint is to be submitted within 5 days after the action that is the subject of the complaint occurred. The ECA is not held to consider a complaint submitted after this term and will do so in extraordinary cases only. The complaint is reviewed within 40 days after official submission by a complaints committee. If there is a longer period of time needed to constitute research, the parties will be notified within 20 days with the delay explained and the indication given when it is expected to have the definitive answer. The committee comes to a decision on dealing with the complaint. A complaint should always concern a particular action. Both an 'act' and an 'omission' can constitute an action. For the entire complaints procedure, the English language prevails. Should you disagree with how the complaint is dealt with, you may lodge a complaint with the independent third party that both sides agree on depending on the case. Complaints are registered and documented. The records are kept for a period of 1 year. If the parties do not reach the agreement, the complaint will be transferred to an independent party, in this case to the Mediationhuis in Amsterdam. The appeal's body verdict is binding for the Academy; the Academy is to take any measures required and to do so promptly.

Payment Security
European Cultural Academy B.V. allows you to pay for purchases online by using your MasterCard, Visa, bank transfer and Paypal. Every purchase is made with maximum security thanks to the implementation of the most advanced encryption services (SSL). We only use protected connections, as demonstrated by the "https" URL prefix and the lock symbol that appears in the browser's address bar. To safeguard your credit card purchases, you will always be asked to enter your CVV code for every order.